Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Insurance Admin Clerk for claims department to sort, allocate, distribute & file claims. Admin background
beneficial). Previous experience is processing warranty claims. Must have a good understanding of mechanical repairs
Mandarin are essential. Face to Face Visits: Develop a call cycle plan for visiting clients. Make travel arrangements Visit all assigned clients within the specified call cycle period. Build strong relationships with clients the first day of each month. Submit all expense claims and reconciliations to the Regional Manager on
on status of environmental controls in the data centre. Assist with user account queries on the AS/400
manage remote consultants Sales Cultivate excellent agent, supplier & guest relationships Guide the team
the VR Group annually
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives