Customer Service Agents
Based OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
To provide an exceptional and professional customer service experience including to perform to the best reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and excellent service. It is imperative that accurate information is provided to the customer and that calls
To provide an exceptional and professional customer service experience including to perform to the best reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Our client is looking for a Customer Service Administrator to manage customer queries and complaints. Main toward customers at all times. Responding promptly to customer queries. Communicating with customers through email and telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints calm when customers are stressed or upset. Computer literacy. Experience working with customer support
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach timeframes. Resolving any queries regarding products or services. Following-up on orders to ensure delivery by 2 years experience in a client services and relationship management role. Excellent verbal and written