Customer Service Agents
Based
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
presenting life insurance options clearly, identifying customer needs, and utilizing effective sales techniques Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
presenting life insurance options clearly, identifying customer needs, and utilizing effective sales techniques Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
wner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
/>3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
level of personalized attention, that allows our customers to feel connected and valued. As an Operations and allocation to priority projects Finance: Cost centre management Budget allocation and monitoring of
ï§ System knowledge NebulaCRS, Nebula Call Centre, OPERA,
OPERA Cloud & eRES
ï§
including recording and reporting. Manage tax interactions and interfaces with SARS. Lead procurement functions and machinery through robust controls. Manage customer expectations and stakeholder relations. Identify
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