Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform technology qualification 6 years working experience in IT Service management Strong technical knowledge Extensive experience with configuring, administering, and supporting large enterprise IT Service Management improvement of IT Service Management processes and practices. Extensive ServiceNow experience with specific
qualification
Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office Contract until December 2026 EXPERIENCE: 4-6 Years related working experience. COMMENCEMENT: As soon as as possible QUALIFICATIONS/EXPERIENCE IT Experience (5 to 6 Years) Higher qualification in computer sciences/Information delivery. IT Operational Experience as per ITIL Project management experience. Agile Methodology knowledge knowledge and experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in
qualification or 3 years' IT experience Experience with VIP and End-user support Experience with technical documentation operating procedures Experience with Active Directory/Azure Active Directory Experience with device management (SCCM, Workspace One, Microsoft Intune etc.) Experience with Virtual Device Management (Horizon, Citrix integration issues Experience in the operation of Linux Servers and/or Windows Servers Experience in Windows management Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google
3 years IT experience
or Engineering, Sciences Experience with VIP and End-user support Experience with technical documentation operating procedures Experience with Active Directory/Azure Active Directory Experience with device management management - SCCM, Workspace One, Microsoft Intune Experience with Virtual Device Management (Horizon, Citrix integration issues Experience in the operation of Linux Servers and/or Windows Servers Experience in Windows management Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google
Certification advantageous 8 years working experience in IT Service Management Over 5 years working ServiceNow ServiceNow Over 5 years sound JavaScript development experience and willingness to quickly learn ServiceNow development Duties: Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver deliver them their desired reports Use your Service Now experience to exercise governance on the reporting
knowledge and work experience
process knowledge and work experience 5 years experience relevant experience Experience in developing solutions Azure and AWS Experience with Container Orchestration Platforms e.g., Kubernetes Experience of agile methodologies methodologies, particularly Scrum and Kanban Experience with Continuous Integration and Delivery tools tools (e.g., GitHub, GitLab, Terraform, Ansible) Experience with GitOps technologies such as ArgoCD or Flux applications on Kubernetes clusters BI Tools experience Sound knowledge in Kotlin, Java or JavaScript
Certification advantageous