JOB: Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact exceptional service to internal and external customers. Respond to customers within SLA. Capture all details as resolutions in a timely fashion. Provide support to clients on all supported applications. Provide regular updates time entries. Provide guidance and training to customer personnel, empowering the users to help themselves
strategic decision-making Prepare batches and provide support to clients in batch processing, ensuring accuracy procedures Matching of hours for clients, liaising with support teams for data export queries to guarantee precision
We are seeking a skilled and experienced IT Support Technician to join our team on a contractual basis basis for a duration of 6 months . The IT Support Technician will be responsible for maintaining and managing troubleshooting technical issues, and providing support to end-users. The ideal candidate will have a strong and communication skills Technical Support: Provide technical support to end-users, resolving hardware
motivated Technical Support Manager to join our growing team in Randburg. As a Technical Support Manager you team of technical support engineers, and ensuring the highest level of customer support. Manage and lead team of technical support engineers Ensure the team provides timely and effective support to clients Develop Develop and implement support strategies and processes to optimize customer satisfaction Collaborate with departments to enhance support systems and procedures Monitor and analyze support metrics, identify areas
return on investment (ROI). How you'll role As a Customer Success Manager, your role encompasses account
oversee daily operations, manage staff, and provide excellent customer service. The ideal candidate will schedule staff to ensure optimal performance. Ensure excellent customer service and address customer inquiries implement marketing strategies to attract and retain customers. Maintain knowledge of current coffee trends and with health and safety regulations. Scheduling of staff rosters. Proven experience as a Coffee Shop or Retail leadership and team management skills. Outstanding customer service skills. Strong organizational and multitasking
Staff Management: Assist with staff management Oversee the daily operations and Compliance Assist with with training of Staff Assist in hiring, training, scheduling and delegation of team members Resolve team and communicate with General Manager Dealing with staff Conflict Work with HR to oversee attendance issues improve store and customer service Solving customers complaints, queries Building customer relations Ensuring Ensuring the customer receives the warmest welcome Stock: Manage food inventory and maintain supply levels
ensure products are adequately available for customers. This may involve coordinating with suppliers adjusting product placement based on sales data and customer feedback. Promotions and Pricing: Collaborate strategies aimed at driving sales and increasing customer engagement. Relationship Management: Build and retail store managers, staff, and key stakeholders to ensure cooperation and support for merchandising initiatives sessions or providing product knowledge support to store staff. Sales Analysis: Analyze sales data and
ensure products are adequately available for customers. This may involve coordinating with suppliers adjusting product placement based on sales data and customer feedback. Promotions and Pricing: Collaborate strategies aimed at driving sales and increasing customer engagement. Relationship Management: Build and retail store managers, staff, and key stakeholders to ensure cooperation and support for merchandising initiatives sessions or providing product knowledge support to store staff. Sales Analysis: Analyze sales data and
Automotive Service Manager - Auditing work and customer service to ensure the company's high standards to increase the service desk's productivity and customer service - Monitor's technician daily productivity duties to staff Must have worked in the Automotive industry Must have experience managing staff Must have