outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with optimizing dialler operations in alignment with organizational goals.
Customer Service industry is currently looking for a Dialler Manager , in Durban, Kwa – Zulu Natal. Responsibilities: outbound calling operations by ensuring that the dialler system is optimized, compliant, and aligned with optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. the selection, implementation, and management of dialler technology solutions. Define key performance indicators indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyse performance metrics
The Dialler Manager overall plays a crucial role in driving the success of outbound calling operations operations by ensuring that the dialler system is optimized, compliant, and aligned with business objectives optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. the selection, implementation, and management of dialler technology solutions. Define key performance indicators indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyze performance metrics
Administer the dialler and telephony systems within the call centre to optimise call campaigns and Agent working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems • Telephony
exception reporting Implement and create dialler strategies Analyse dialler statistics to ensure that optimum
experience
Duties:
Experience with telephony systems, VOIP, CRM, Diallers essential Must have experience with running and
Experience with telephony systems, VOIP, CRM, Diallers essential Must have experience with running and
consultation abilities Key Skills Chat channels CRM Dialler navigation Data capturing Telephony ethics Objection
consultation abilities Key Skills Chat channels CRM Dialler navigation Data capturing Telephony ethics Objection