Technology management Analyse customer feedback Escalation management Resource planning Reporting &
management
services within the office:
Respond to escalated queries within allocated time frame.
Interact supervisor.
Check and update consolidated/escalation lists to the supervisor.
REQUIREMENTS:
retention strategies. Handle employee grievances and escalate issues to senior management when necessary. Ensure
retention strategies. Handle employee grievances and escalate issues to senior management when necessary. Ensure
relationship with external stakeholders by reporting and escalating unresolved issues to the unit manager Requirements
dle suppliers where necessary
accurate reporting with appropriate levels of escalation to enable effective decision-making Ensure integrated
ensure a high level of satisfaction. Resolve any escalated customer issues or complaints promptly. Financial
ensure a high level of satisfaction. Resolve any escalated customer issues or complaints promptly. Financial