Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
mortgage insurance provider is looking for a call Centre jobs Sales Support on a 6 month contract in Durban ensuring that full call center support is given to the Sales Administrators; Sales Consultants etc. to to ensure efficient operations of the Contact Centre. Daily & Monthly statistics Recording of Daily Reporting of Daily Statistics required by the CC Manager Target Tracker reporting (Daily) Compilation of required by the CC Manager Evaluation & Allocation of leads Administration of the Sales lead inbox : Acknowledgment
Duties:
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone phone time, breaks, after sales work and idle items Ensure accurate dispositioning/ wrap up codes Customer all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone phone time, breaks, after sales work and idle items Ensure accurate dispositioning/ wrap up codes Customer all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
with extensive in-bound and customer relations call centre experience to join their team. Must be fluent Logging System and Telephonic enquiries Product and general information / enquiries Assist with enquiries online weekends when necessary Type draft correspondence and general typing Keep necessary records and do filing Assist with reception when assistance is needed Assist Sales & CRM whenever the contribution is needed to English and Afrikaans) Ability to work with and manage different types of personalities to get the right
description: Achieving sales targets and converting outbound leads. Contributing to and driving sales by effectively effectively calling clients Responsible for processing all correct information onto final sales Adhering to to sales team standards checklist skills Posses exemplary costumer service skills Be able to communicate communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability