reservations for guests Ensure proper room allocation Register and check guests in Close guest accounts and and check guests out Confirm relevant guest information Verify guest’s payment method Issue room keys Maintain records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and Receive and transmit messages for guests Listen and respond to guest queries and requests both in-person and charges with guests during the check-out process Process accurate payment of guest accounts Inform
friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on Duties: Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services confirm reservations for guests. Register and check guests in. Confirm relevant guest information. Requirements:
communication skills.
purpose of the company – "To give our guests a complete experience and a perfect stay" e complete guest interaction and satisfaction.
continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards standards set by the company assuring 100% guest satisfaction. Needed Skills and attributes: Matric Relevant
F&B), managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining resolving any issues that may arise during the guest's stay. Formal qualification in Hospitality advantageous
F&B), managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining resolving any issues that may arise during the guest's stay. Formal qualification in Hospitality advantageous
The purpose of the position is to ensure that guests receive a heart-warming welcome and coordinating all front office activities, reservations, and guest services. Criteria Post matric hotel school qualification Ensure that all charges are correctly captured on guest bills Ensure that regular on-the-job-training is accurate guest service Ensuring the front desk provides a professional and friendly service for guests, including
The purpose of the position is to ensure that guests receive a heart-warming welcome and coordinating all front office activities, reservations, and guest services. Criteria Post matric hotel school qualification Ensure that all charges are correctly captured on guest bills Ensure that regular on-the-job-training is accurate guest service Ensuring the front desk provides a professional and friendly service for guests, including
in managing group bookings and ensuring seamless guest experiences. The Group Reservationist will handle Optimizing room allocations to maximize occupancy and guest satisfaction. Liaising with various departments policies. Addressing booking discrepancies and guest concerns promptly and professionally. Requirements: