Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently.
o
Oversight:
o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure high standards
in preparing and managing the budget for back-of-house
operations.
o Monitor expenses and identify
/>o Flexibility to work evenings, weekends, and holidays as needed.
Work Environment:
-
The Back of House Manager is responsible for overseeing all operations in the back-of-house areas, ensuring maintenance, and other support departments. The Back of House Manager plays a critical role in supporting the the overall hotel operations and ensuring guest satisfaction by maintaining a well-functioning and clean Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently. o Conduct Oversight: o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
assigned areas including public spaces, back of house areas, and designated work zones within the hotel ensure a comfortable and welcoming environment for guests. Key Responsibilities: - Public Area Cleaning : waste according to hotel procedures. - Guest Support : Respond to guest requests promptly and efficiently May be required to work evenings, weekends, and holidays. MR - MR - Hourly
providing a warm and professional welcome to all guests. This role includes managing check-in and check-out addressing guest inquiries, and ensuring a seamless and pleasant experience for all guests. Key Responsibilities: Responsibilities: Guest Services: Greet and welcome guests with a friendly and professional demeanor. Perform attractions. Handle guest inquiries, complaints, and requests promptly and courteously. Ensure guest satisfaction to ensure rooms are ready for guests. Update and maintain accurate guest records in the hotel management
llent communication skills, will interact with guests
Ensure smooth check-in and check-out processes for guests
- Supervise and support front desk, housekeeping
housekeeping, and food and beverage teams
- Resolve guest issues and complaints promptly and effectively
- Coordinate with other departments to meet guest needs and operational goals
- Monitor and maintain
to work various shifts, including weekends and holidays
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Guest Services:
Responsibilities:
align with the hotels brand and appeal to diverse guest interests
- Collaborate with internal departments
seamless execution of programmes, including setup, guest registration, and post-event evaluations to measure
cultural happenings to enhance programme offerings and guest satisfaction
- Act as a hotel ambassador during
during events, fostering positive relationships with guests and stakeholders to promote the hotels public programme
experience in event planning, programme development, or guest experience management within the hospitality industry
daily specials, guest preferences, and other relevant information.Guest Service: