odge Anchor:
the smooth operation of the front office and guest services at the resort. Overall, as a resort front office check-in and check-out procedures, reservations, guest services, and room assignments.
Supervising staff to enhance their skills and knowledge in guest service, reservation systems, and other relevant areas Assurance: Monitor and evaluate the quality of guest services provided by the front office team and implement occupancy and revenue.
Guest Services: Respond to guest inquiries, requests
front office activities, reservations, and guest services. Criteria Post matric hotel school qualification could be implemented Ensure timely and accurate guest service Ensuring the front desk provides a professional
front office activities, reservations, and guest services. Criteria Post matric hotel school qualification could be implemented Ensure timely and accurate guest service Ensuring the front desk provides a professional
aspects of guest house operations including guest services, housekeeping, maintenance, and administration
relevant information.Guest Service:
daily operations of the lodge/villa, including guest services, housekeeping, food and beverage, and maintenance
contact for guests, the ideal candidate will have excellent communication and customer service skills. This
departments to ensure smooth communication and guest services. Work closely with housekeeping to manage room
departments to ensure smooth communication and guest services.
Work closely with housekeeping to manage
guest access and following safety protocols.
housekeeping, food and beverage, spa, and guest services.
continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance