IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets
role As a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve exceptional service. What you’ll do Lead and manage the helpdesk team, providing guidance, training, and motivation objectives and performance expectations for the helpdesk team, aligning them with the broader organisational cross-functional support Monitor and manage the helpdesk platform, ensuring it is up to date, user-friendly
MyBuildings) Responsibilities: Helpdesk: Attend to daily logged calls on the helpdesk/MyBuildings. Logging and Ensuring supporting documents are attached to Helpdesk/MyBuildings system. Allocating work orders to Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives from MyBuilding system. Follow standards of the helpdesk procedures. Adhere to deadlines set by management Prepare and report on daily progress report of helpdesk/MyBuildings. Report overdue work orders. Assist
Role: IT Help Desk Coordinator Location: Johannesburg - Fourways (Office Based role) Are you a young, dynamic, and customer-focused individual with a passion for IT? Do you possess the drive to excel in a fast-paced environment? If so, we have an exciting opportunity for you Our clients has a remark
is looking for the ideal candidate to provide Helpdesk Coordinator services to ensure a quality customer Stationary, Groceries and Cleaning materials for Helpdesk and Operations. - Scheduling call outs with in-house
Stationary, Groceries and Cleaning materials for Helpdesk and Operations.
- Scheduling call outs with
Reference: JHB000895-HLG-3Role: IT Help Desk CoordinatorLocation: Johannesburg - Fourways (Office Based role)Are you a young, dynamic, and customer-focused individual with a passion for IT? Do you possess the drive to excel in a fast-paced environment? If so, we have an exciting opportunity for you
Main purpose of the job:
The Helpdesk Administrator is the first point of contact for for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing learn how to use the system on their own.
Helpdesk Administrator often have a wide range of responsibilities IT team. The Helpdesk Administrator will also be responsible for maintaining the Helpdesk knowledge base
and support requests Handle user requests via Helpdesk system, telephone and email Provide timely and Communicate effectively with the Technical and Helpdesk team members Good understanding of the business Must have at least 3 years experience in an IT Helpdesk capacity (non-negotiable requirement) Previous