governance and IMS procedures (Change Management, Incident Management, Development Lifecycle etc.) Salary Bracket
resolve IM (Incident Management) tickets.
· Action and resolve CIM (Critical Incident Management) tickets
(DevOps) based on a standby roster
· Incident Management (IM), Change Management (CM), Problem Management
governance and IMS procedures (Change Management, Incident Management, Development Lifecycle etc.) Qualifications:
Access Management. Service Management: Incidents Monitoring, manage SLAs, problem management reporting,
report all safety hazards, accidents and incidents. Provide Management with reporting on production variances
offloading and reported breakdowns / any other incidents to Management
all safety hazards, accidents and incidents.
Consultant Key Responsibilities: Incident & Ticket Resolution: Manage and resolve incidents across SAP
Addressing the common incidents of the IT equipment by implementing the upgrades/new. Managing the IT equipment