(Critical Incident Management) tickets as required · Action and resolve IM (Incident Management) tickets technologies, preferably Azure or AWS · Incident Management (IM), Change Management (CM), Problem Management
(Critical Incident Management) tickets as required · Action and resolve IM (Incident Management) tickets technologies, preferably Azure or AWS · Incident Management (IM), Change Management (CM), Problem Management
technologies, preferably Azure or AWS
resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as
and targets.
Strong understanding of ITIL processes, Incident Management, Change Management, and Problem Management standards and SLAs Participate in incident, change, and problem management processes Collaborate with Agile
accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation process
troubleshooting
identify unsafe acts and conditions.
SKILLS REQUIREMENTS: Problem Management and Incident Management – Proactive and Reactive Defect Management