technologies, preferably Azure or AWS
WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for SAC, AFO & Reporting of ITSM KPIs to upper management (Incidents, Changes and Tasks) Create and update management
packages.
management Strong technical knowledge in ITSM tools, incident, problem and change enablement Excellent analytical Providing different levels of support, managing incidents, and ensuring continuous operation of IT services
management
Endpoint Management – Technical Specialist to be responsible for the verification, planning and actioning ITIL processes (Incident, Change and Problem management) Any additional responsibilities assigned in the monitoring of device management environments Be responsible for the verification, planning and actioning
ITIL processes (Incident, Change and Problem management) Any additional responsibilities assigned in the monitoring of device management environments Be responsible for the verification, planning and actioning
processes (Incident, Change and Problem management)
Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned in the unsubscribe. Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful
vendors and trends. Troubleshooting and maintenance Incident and Request Management ITSM ServiceNow Knowledge