Actively manage SLA's and KPI's and service deliveries for any activities linked to generators
preparation of monthly SLA reports and being the first line of contact for SLA customers with queries
also be required to draft Statements of Work for SLA customers.
This is a multi-faceted role where
to customer needs and objectives
preparation of monthly SLA reports and being the first line of contact for SLA customers with queries also be required to draft Statements of Work for SLA customers. This is a multi-faceted role where you Prepare SLA or other reports required on client account status Provide first line support to SLA clients
stock on hand
Schedule quarterly services with SLA customers and confirm appointments with the Team
Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control)
Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control) Manage Planning) Management Reporting Implement /Review/ Renew SLA agreements and maintain or improve profitability Managing adherence to client and service providers SLA's. Oversee operational Service Delivery / Client Satisfaction Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis. Chair are operating at optimal levels and that customer SLA's are being adhered to. Ensure that the operation
minimum stock on hand Schedule quarterly services with SLA customers and confirm appointments with the Team completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
minimum stock on hand Schedule quarterly services with SLA customers and confirm appointments with the Team completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
processing of client instruction Ensure that the SLA objectives are met Follow up with clients for outstanding
processing of client instruction Ensure that the SLA objectives are met Follow up with clients for outstanding