kitchen equipment supplier seeks an experienced call centre Agent to join their Team. The post is largely more is based in Jhb South. Duties include > Call Centre duties > logging of service calls > opening to multitask. Please quote CENTRE/SUPPORT The post Call Centre Support Agent appeared first on freerecruit
required; Regular engagement with the Stores Supervisor to ensure comprehensive operational flow and
Management Support: Engage with external stakeholders professionally; of your position; Provide adequate and reliable support to your manager where required; Train subordinates/selected training, etc.; Provide adequate and reliable support to the leadership team across the business where
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
insurance provider is looking for a call Centre jobs Sales Support on a 6 month contract in Durban. The successful responsible for ensuring that full call center support is given to the Sales Administrators; Sales Consultants to ensure efficient operations of the Contact Centre. Daily & Monthly statistics Recording of Daily & feedback Administration of Capitec Product Support Inbox Monitor the inbox for the Capitec In-Branch Capturing of Application Capturing of applications to support sales consultants Principal Links/Business ITC’s/Bank
Inspection and Certification. The call centre agent will support the business developer by securing appointments year call centre or related industry experience. Teamwork & Communication open to support others, Open
Inspection and Certification. The call centre agent will support the business developer by securing appointments year call centre or related industry experience. Teamwork & Communication open to support others, Open
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating