our ITSM practice and contribute to our company's success. Responsibilities: Customize the ITSM tool manage service-level agreements (SLAs). Engage with ITSM vendors and maintain vendor relationships. Implement (e.g., process RFCs). Administer and maintain the ITSM service desk platform FreshService. Configure workflows expertise in the configuration and customization of ITSM modules. Define and review service measurements reports to assess the effectiveness and value of the ITSM software. Assist in building and maintaining internal
our ITSM practice and contribute to our company's success. Responsibilities: Customize the ITSM tool manage service-level agreements (SLAs). Engage with ITSM vendors and maintain vendor relationships. Implement (e.g., process RFCs). Administer and maintain the ITSM service desk platform FreshService. Configure workflows expertise in the configuration and customization of ITSM modules. Define and review service measurements reports to assess the effectiveness and value of the ITSM software. Assist in building and maintaining internal
ServiceNow. If you have a proven track record in ITSM and a passion for optimizing IT infrastructure, REQUIREMENTS: - Proven experience in IT Service Management (ITSM) dealing with challenging projects and collaborating supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow and BMC Knowledge in designing, configuring, and maintaining ITSM service models (ServiceNow CSDM). - Experience in qualification (degree/diploma). - ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB). - ITIL v4 Certification
supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow, BMC Remedy Diploma, Certificate). - Strong technical knowledge in ITSM tools, incident, problem, and change enablement problem-solving skills. - ServiceNow certifications (ITSM fundamentals, CSDM, CMDB). - Min. 6 years working role of subject matter expert (SME) on ITSM related topics: - ITSM processes, foundation data, governance platform. - 2nd and 3rd level support for ServiceNow ITSM Processes. - Creating and updating documentation
enhancing IT service processes? We're in need of an ITSM Process Manager to take our IT service management every service flawless, apply now and let's perfect ITSM together Requirements: ServiceNow system administrator
management for global projects. Leverage your deep ITSM knowledge, Linux/Windows administration skills, technology. ESSENTIAL SKILLS REQUIREMENTS: - Deep ITSM knowledge - Experience in IT-Operations - Understanding
infrastructure. Ideal candidates will have deep ITSM knowledge, experience in both Windows and Linux dynamic team. Essential Skills Requirements: - Deep ITSM knowledge - Experience in IT-Operations - Understanding
/>
understanding of ITIL and ITSM processes (Problem, Incident, Change)
and maintenance Incident and Request Management ITSM ServiceNow Knowledge Agile Working Model (AWM) Charter