Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators
Duties:
driven Loans Call Centre Manager to manage and develop the call centre into a competitive business unit will be responsible for the effective management of the call centre (telephonic and online) to ensure loan procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced
driven Loans Call Centre Manager to manage and develop the call centre into a competitive business unit will be responsible for the effective management of the call centre (telephonic and online) to ensure loan procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and
cards/ PhoneApp
JOB REQUIREMENTS: Ideally experience in Managing a Call Centre or Help Desk operator position Own transport
installation • Provide feedback to Manager / Supervisor and Call Centre upon completion of a call • Keep
installation • Provide feedback to Manager / Supervisor and Call Centre upon completion of a call • Keep
installation • Provide feedback to Manager / Supervisor and Call Centre upon completion of a call • Keep