Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators
course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection Operational planning & managing the daily running of the call centre operations. • Meeting performance efficiency, sales and quality. • Managing the assigned call centre operation efficiently and effectively your business. • Conducting performance management of call centre resources. • Coaching, developing, motivating Operational planning & managing the daily running of the call centre operations. • Meeting performance
DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: A dynamic provider of cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong
Duties:
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced
cards/ PhoneApp
installation • Provide feedback to Manager / Supervisor and Call Centre upon completion of a call • Keep
achievement Manage partnerships and communication Strategic and Operational Call Centre Control and reporting
achievement Manage partnerships and communication Strategic and Operational Call Centre Control and reporting
at or above management targets Assisting with sign ups and communicating with call centre to ensure good