As the Customer Experience Manager for our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controlle
requirements met customer demands
guidance from project/program managers.
Customer Experiences Implementation:
metrics Technical Competencies • Account Management • Customer experience and analytics • Competitor Analysis
Our well-establish client is looking for a Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing, and upskilling the Customer Care Consultants (CCC) to ensure quality assurance standards and to action higher-level query resolutions and engage in
solutions to third parties and manages integrally the customer technically experience with the plants. Management
solutions to third parties and manages integrally the customer technically experience with the plants.
prioritize, and manage time effectively. MUST have SUPERVISOR customer service experience MUST have a CLEAR
SLA metrics and management. Identify areas for improvement of overall customer experience Implement action
● Responsible for the profitability and customer satisfaction for assigned contracts. ● Provide both service agreement, and time and material program management. Requirements: ● Engineering Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at lea