Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Our client, a national franchise operating multiple branches and three major factories throughout South South Africa, is seeking to employ a dynamic National Operations Manager to join their team. The ideal willing to travel. The primary responsibility of the National Operations Manager is to implement effective processes best practices at all levels. Ultimately, the National Operations Manager is entrusted with ensuring staff Optimising customer service quality The National Operations Manager will report to top management
on status of environmental controls in the data centre. Assist with user account queries on the AS/400
manage remote consultants Sales Cultivate excellent agent, supplier & guest relationships Guide the team
Requirements:
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
will result in increased satisfaction. Make sales calls on all potential customers in the trade area. Assist
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives