Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
relevant experience Competencies Sales operations Call centre management Computer literacy Target-driven Financial
relevant experience Competencies Sales operations Call centre management Computer literacy Target-driven Financial
efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity
JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections targets. QUALIFICATION
Strategic and Operational Call Centre Control and reporting Budgeting, expense management and audit R70
Strategic and Operational Call Centre Control and reporting Budgeting, expense management and audit R70
To ensure the effective management of all aspects of the campaign to ensure service delivery against client performance standards. Key Responsibilities: Ensure efficient operation of the campaign teams Respond to escalated customer and system issues from Team Leaders Continually evaluate Team Leader
efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity
JOB REQUIREMENTS: Ideally experience in Managing a Call Centre or Help Desk operator position Own transport is essential Be fully Bilingual – English and Afrikaans JOB DUTIES: Office Admin and Co-ordination Reception and Call Centre operations Data capturing and updating of all client records on E