- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check
field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications Visitors) , in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
environment
Exhilarate, your gateway to a vibrant world of outbound sales in Amanzimtoti, Durban. At Exhilarate, we tasks will involve calling potential customers via outbound calls.
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
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essential that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
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At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
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OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
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Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
ðð Join Our Dynamic Client Contact Centre Team! ðð
Are you ready to embark on
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Position Available: Inbound Client Contact Centre and Correspondence Administrator
Actas the primary point of contact for e-commerce clients Handle phone and email enquiries Resolve customer customers and provide feedback on applications Contact and follow up with customers (request additional Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience (advantageous)