Management (IM), Change Management (CM), Problem Management (PM)
per define SLAs. Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO &
define SLAs.
with ITIL processes (Incident, Change and Problem management) Any additional responsibilities assigned
with ITIL processes (Incident, Change and Problem management)
with ITIL processes (Incident, Change and Problem management) Any additional responsibilities assigned
ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Purpose of the Job:
Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform. Requirements: Diploma or Degree in Information technology qualification 6 years working exp
Requirements: