customers. Our solutions include debit order processing, payment and switching services, card personalisation Assist with merchant queries telephically Assist with billing and settlement queries Assist with Sales leads/queries leads/queries Assist with application queries Assist with general product queries Contact customers to Outbound calls to customers to provide feedback on queries Educational Qualifications: Matric A / N an advantage advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage
cartridge requirements. Regular review of daily processes and runtimes of jobs on the AS/400. Assist with environmental controls in the data centre. Assist with user account queries on the AS/400. Help desk tasks
deadlines, and sales targets Support system use and process optimization Drive profitability through margin feedback communication Assist consultants with queries on received complaints Possess excellent understanding adherence to processes in invoicing, Paper trail, etc. Assist the team in resolving account queries Demonstrate Provide input to the Management decision-making process The post Senior Journey Designer/Team Leader appeared
customers. Our solutions include debit order processing, payment and switching services, card personalisation necessary. Statistical Analysis: Analyze client processing data to identify areas of improvement and growth through the process. Submit sales documents for processing within agreed timeframes. Query Resolution: Resolution: Log client queries and issues with the company's second-line support function. Keep clients informed informed of the progress regarding their queries. Close queries in the system once they are resolved. Administration:
and procedures Handling customer or sales person queries regarding deliveries Do all necessary when the do credit notes for customers Handling supplier queries, and returns to suppliers Purchasing consumables Strive actively for continuous improvement of all processes, methods and routines Maintain, support and comply
Health Insurance and GAP Cover) Respond to client queries and resolve issues promptly Engage with prospective
Health Insurance and GAP Cover) Respond to client queries and resolve issues promptly Engage with prospective
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
transaction support and processing: Preparing creditor documentation for payment Processing of creditor payments correct allocation to general ledger accounts Processing of month end journals Assist with Monthly Management secretarial and /or administration experience 3years in processing creditor transaction and/or general finance Certificate