● Responsible for the profitability and customer satisfaction for assigned contracts. ● Provide both Minimum of 3 additional years of experience in Customer Contract Management. Characteristics: ● Strong problem identification and solution skills. The post Customer service Manager appeared first on freerecruit
acquisition of goods and services, at the best possible price, as well as expediting orders to meet clients' needs negotiate with suppliers to secure the best terms and prices. Ensure compliance with company policies and industry the sales team. Provide accurate and competitive pricing information in a timely manner. Collaborate with departments to meet client needs. Work with Systems: SAP, Excel and Purpose built Buying / Expediting System proficiency in Microsoft Excel. Previous experience using SAP or another ERP system. Strong negotiation, communication
acquisition of goods and services, at the best possible price, as well as expediting orders to meet clients' needs negotiate with suppliers to secure the best terms and prices. Ensure compliance with company policies and industry the sales team. Provide accurate and competitive pricing information in a timely manner. Collaborate with departments to meet client needs. Work with Systems: SAP, Excel and Purpose built Buying / Expediting System proficiency in Microsoft Excel. Previous experience using SAP or another ERP system. Strong negotiation, communication
parts and components, prioritizing exceptional customer service in the Construction, Mining, and Agricultural ratio. - Efficiently utilize SAP and Business Information Reports. Customers: - Maintain a high call rate least 10 customers monthly. - Secure 2 new or reactivated customers each month. - Utilize SAP and Business order fulfillment options. - Make efficient use of SAP and Business Information Reports. Job Requirements: equipment, mining machinery). - Basic knowledge of SAP (advantageous). Personal Attributes: - Problem-solving
at all times, with correct labels and pricing Report all price discrepancies to management Keep abreast to all customers Ensure all out of stock queries from customers are followed up with the customer service service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct
and Mining sectors. They prioritize exceptional customer service and provide complete aftermarket solutions quote-to-conversion ratio to boost overall sales performance. Customer Engagement: Maintain a high call rate to ensure of at least 10 customers each month. Secure a minimum of 2 new or reactivated customers monthly. Quotation options to maximize sales opportunities. Utilize SAP and Business Information Reports effectively to enhance Lubricants, Buckets, Workshop Repairs. Basic knowledge of SAP (advantageous) and computer literate. Personal Attributes:
with suppliers, negotiate pricing, and ensure timely delivery of parts. Customer Service: Provide excellent excellent service to internal customers (maintenance and repair teams), ensuring their parts needs are met multitasking skills. Excellent communication and customer service abilities. Proficiency in inventory management
General Sales & Marketing Duties
? General Customer Service Duties
Specific Duties Include:
Build and maintain sound relationships with customers, suppliers, vendors, and business partners.
customers.
? Obtain and develop new prospective customers.
? Accurate reporting
and sales prices for products
? manage the sample process (arranging samples for customers, arranging
in market research, new customer canvassing and service of existing customers
? Minimum of 2 years
Knowledge and understanding of VAT ACT / SARS/ Customs SAP systems experience is advantageous
orders. Compile documentation for orders; Negiotate pricing; Source best suppliers; Matric; MUST HAVE SAGE/PASTEL