MID015742-TB-1 An IT Support entity with a national footprint is looking for a focused support Team Leader to join their team. Minimum requirements: Matric or equivalent 4 Years' experience in a junior management role role supervising a help desk team Working Experience in the IT industry is advantageous Consultant: Tamsyn
looking for an experienced Sales Support Team Leader to join their team. Reporting directly to the National National Sales Fulfilment Manager. Approve leave and allocate work accordingly to stand in (understanding (understanding busy periods) Manage work in progress on deals outside of SLA Management escalations Assist in absence absence of National Sales Fulfilment Manager Daily oversight of staff productivity Act as conduit between liaison across banks Identify training needs within team and sales Matric (NQF 4) 5 years' minimum experience
Reporting directly to the National Sales Fulfilment Manager
Responsibilities & Duties: <
periods) Key Performance areas:
are instructed as efficiently as possible i.e. managing a tight lead time from application intake to
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high efficient methods for technical support delivery. • Plan and coordinate team activities to meet operational Analyse performance data to continually refine support processes. • Proactively identify and remove operational
Reference: JHB000105-DR-1 Team Manager Step Up to Leadership Join us as a Sales Team Manager in Our Vibrant Contact every opportunity. What You'll Do As a Sales Team Manager, you will wield your leadership magic in our you'll make waves: Lead and Energize: Manage and motivate a stellar team of Sales Agents. Target Mastery: and compliance. Coach and Develop: Transform your team into high performers through continuous training Resolve and Support: Tackle challenges head-on, from conflict resolution to enhancing team dynamics. Project
ðð Step Up to Leadership! Join us as a Sales Team Manager in Our Vibrant Contact Centre! ðð
What You'll Do
As a Sales Team Manager, you will wield your leadership magic in our
/>
levels of customer satisfaction
Reporting Manage Customer Centricity (Treating Customer Fairly) Team human resources management Effective Effective self-management and teamwork Matric (NQF Level 4), Relevant qualification recognised by the FSB and Regulatory Examination (RE5) 2-3 years' experience managing a team of Outbound Sales Agents in the following categories: systems Knowledge of the POPI Act Knowledge of management principles Interpersonal skills Coaching skills communication skills Influencing Others Conflict Management Business Acumen Listening skills Attention to
looking for an experienced Sales Support Team Leader to join their team. Reporting directly to the National National Sales Fulfilment Manager. Approve leave and allocate work accordingly to stand in (understanding (understanding busy periods) Manage work in progress on deals outside of SLA Management escalations Assist in absence absence of National Sales Fulfilment Manager Daily oversight of staff productivity Act as conduit between liaison across banks Identify training needs within team and sales Matric (NQF 4) 5 years' minimum experience
Reference: JHB000105-DR-1 Team Manager Step Up to Leadership Join us as a Sales Team Manager in Our Vibrant Contact every opportunity. What You'll Do As a Sales Team Manager, you will wield your leadership magic in our you'll make waves: Lead and Energize: Manage and motivate a stellar team of Sales Agents. Target Mastery: and compliance. Coach and Develop: Transform your team into high performers through continuous training Resolve and Support: Tackle challenges head-on, from conflict resolution to enhancing team dynamics. Project