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Reference: CPT007089-ME-1 IT TECHNICAL SUPPORT MANAGER Roodepoort Minimum requirements: Bachelor's degree related field Proven experience in a technical support management role (minimum 5 years) Good understanding advantageous Relevant Management certification may be required Strong technical background and understanding of IT systems Excellent leadership and people management skills Has ability to deliver presentations to skills Experience with support ticketing systems and customer relationship management (CRM) tools Consultant:
or stakeholders - Ensure day to day operational support required from area of specialisation is provided provided to enhance performance Cost containment - Support the identification, development, and implementation a high level of impact on other departments to support improved delivery - Continually increase understanding Network key relationships - Engage with and provide support to the established network of internal and external external expert resources and partners Specialist support to projects - Produce financial forecasts and provide
Portfolio Competencies Required: Leadership and management skills Professional/advanced communication skills the planning and/or implementation of change management interventions Ability to analyse and interpret
cost effective and customer-centric new products supported by comprehensive benefit rules and protocols - appropriate leader or stakeholders Cost containment - Support the identification, implementation and development satisfaction and service delivery Knowledge management - Ensure that adequate knowledge, regarding area the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects projects, when required - Conform to project management disciplines when participating in projects - Represent
objective) Responsible for designing, developing, and supporting SAP applications. Key Performance Areas: Design business requirements and translate them into technical specifications. Perform regular system checks checks to ensure optimal performance. Provide technical support and training to end-users. Stay updated with views Calling SAP API's Using SAP IDOCS Writing Technical Specifications for Developers to follow Writing interpreting, and applying SAP Notes. Logging and managing SAP tickets / calls. Strong knowledge of SAP systems
cost effective and customer-centric new products supported by comprehensive benefit rules and protocols - appropriate leader or stakeholders Cost containment - Support the identification, implementation and development satisfaction and service delivery Knowledge management - Ensure that adequate knowledge, regarding area the brand in professional networks Specialist support to projects - Own Specialist knowledge in projects projects, when required - Conform to project management disciplines when participating in projects - Represent
Main Purpose of the Job (Overall objective) The Senior Business Analyst drives the analysis, process finalisation finalisation, and resolution of process & technical issues. They run small projects or are responsible pro-actively address issues that arise on projects. A Senior Business Analyst performs a Team Leader role and business review & sign-off Collaborate on the Technical Specifications in conjunction with the architect organisation as appropriate, to obtain the requisite support in a timely and efficient manner and ensures access
OPERATIONAL MANAGEMENT
INVENTORY MANAGEMENT
PEOPLE MANAGEMENT
seeks to employ an expert in human resources management, an innovative, decisive and a professional whose retention, compensation and benefits, performance management, development of employees and succession planning program. Develop and keep up to date HR policies. Manage and provide leadership on employee/union relationships Good & fast communicator. Applied Project management skills. Decisiveness & Good Business Acumen