Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with calls that are coming in. Managing IT engineers, sending the engineers the calls that come in, providing providing support for the call that the engineer is attending, handling anything related from beginning of the information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update
Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with calls that are coming in. Managing IT engineers, sending the engineers the calls that come in, providing providing support for the call that the engineer is attending, handling anything related from beginning of the information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update
responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre high ageing technical concerns which cannot be addressed through the TAC. Provide technical support to to TAC engineer / Zone Manager / CRC agent on litigation. Summarize the cause of all concerns and submit information through to the relevant PVT engineering teams. Lead Technical Audits, Skill Inventory analysis and training, Skill Mix, Technician competence, Special Service Tools and equipment requirements. Support central
responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre high ageing technical concerns which cannot be addressed through the TAC. Provide technical support to to TAC engineer / Zone Manager / CRC agent on litigation. Summarize the cause of all concerns and submit information through to the relevant PVT engineering teams. Lead Technical Audits, Skill Inventory analysis and training, Skill Mix, Technician competence, Special Service Tools and equipment requirements. Support central
REQUIREMENTS:
· Broad understanding of Technical Lifecycle Management (TLM) in IT
· Prior
visualise data sets. (Excel, Power-BI, etc.)
· Service Now (SNOW) understanding
· Ability to collaborate
(both verbally and written) with both technical and non-technical colleagues / users.
The main emphasis will be on analyzing cryptographic hardware and enhancing the security of their systems. Your experience in system administration, especially with MS Server, will provide a solid foundation for this position. Additionally, your familiarity with cloud platforms like AWS and EC2, alo
GCP etc.)
infrastructure budgets and resources.
motivated Technical Services personnel to join our dynamic team. This role focuses on driving service sales satisfaction. The ideal candidate should be technically proficient, innovative, and possess a strong Drive sales growth through technical "value sales" of our products and services. Meet or exceed targets customer requirements. Provide accurate and practical service solutions to meet client needs. Maintain and expand Respond promptly to service leads, customer inquiries, and requests. Plan and organize service calls efficiently
Level 4