meet SLA requirements. 2. Subcontractor Management: Manage subcontractors to ensure they meet SLA requirements relevant SLAs. 3.SLA Management: Increase service effectiveness and efficiency by improving SLA adherence.
preparation of monthly SLA reports and being the first line of contact for SLA customers with queries also be required to draft Statements of Work for SLA customers. This is a multi-faceted role where you Prepare SLA or other reports required on client account status Provide first line support to SLA clients
instructions
Pastel Accounting)
Debtors and Creditors (Incl SLA and Project invoicing)
Month end payment to and Project Department
Scheduling of monthly SLA services, and arranging access (complete H&S)
Support
billing purposes Ensure Service Delivery within SLA criteria, to resolve and escalate where required meet the level of required efficiencies and agreed SLA (processes, systems, delivery) Perform Proactive
Preventative Maintenance
Experience in managing SLA's with suppliers
5-10 years experience in a
and Switch instructions Authorize all flows before SLA deadlines Ensure the correct capturing of all regulatory
to customer needs and objectives
within defined SLA
authority accounts management. To create and manage all SLA contracts. Collection of clients rental and manage Outsourced Contractors and have a basic understanding of SLA's. Previous experience with debtors control will be