Management of hardware service portfolio. Customer SLA management. Day-to-day management of all service assets
Claim management and reporting thereof Claim SLA management Month end process Processing and checking of and validation of investment trades Monthly SLA management and reporting Finance and Audits Audit working
Claim management and reporting thereof Claim SLA management Month end process Processing and checking of and validation of investment trades Monthly SLA management and reporting Finance and Audits Audit working
trend analysis, root cause analysis, and SLA metrics and management. Identify areas for improvement of overall issues Reduce the number of SLA credits being paid to customers, by managing aging tickets all less than at all levels is a requirement Contract and SLA management Understanding of the telecoms industry Knowledge
Actively manage SLA's and KPI's and service deliveries for any activities linked to generators. Ensure generators are re-fuelled, services, maintained and scheduled according to agreements. Gauteng.
Ensuring orders are processed within the SLA's. • Manage and reduce scrap. • Effective handling of and
within the support areas with the focus on SLA management and delivery against these. Participation in
ensuring accuracy and precision in all tasks. SLA Management: Collaborate with team members to establish
Develop and manage managed service reporting and SLA management processes and procedures to ensure managed skillsets. Establish end-to-end, automated SLA management and reporting across all MS products and services managed services contract SLA Accountable for customer NPS related to managed services Accountable for
Develop and manage managed service reporting and SLA management processes and procedures to ensure managed skillsets. Establish end-to-end, automated SLA management and reporting across all MS products and services managed services contract SLA Accountable for customer NPS related to managed services Accountable for