JHB000542-EM-1 Software Engineer - SAP Tax Are you a tech-savvy Software Engineer with a passion for SAP Tax propose solutions to improve the support of (new) business processes Support the functional team with issues process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Monthly
monitor and observe software reliability in the supported environment
monitor and observe software reliability in the supported environment Handing of incidents and changes in Development Life Cycle Managing projects / processes Support Product in an Agile approach by proactively managing organisational Agile Working Model Supports the Product owner to shape the Product roadmap Coordination between between development and support environments Assisting with the business cases Requirements management: Eliciting
process IT Operations (IT.03 Monitor and Operate IT Product) Controls the overall release and change management operational quality for the assigned applications. Supports the product owner with operational issues. Prioritizes scope of operations of the applications to the product owner for the assigned applications. Prioritizes operational scopes for in the product backlog for the assigned applications. Supports the AWM Processes "Deliver
solutions to improve the support of (new) business processes
control of the responsible SAP Systems
IT experience Experience with VIP and End-user support Experience with technical documentation and standard maintenance topics Interact with an international product team, external providers, vendors and customers
experience
Engineering, Sciences Experience with VIP and End-user support Experience with technical documentation and standard maintenance topics Interact with an international product team, external providers, vendors and customers
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring