JHB000555-EM-1 Unified Endpoint Management – Technical Specialist to be responsible for the verification Experience with VIP and End-user support Experience with technical documentation and standard operating maintenance topics Interact with an international product team, external providers, vendors and customers
experience ESSENTIAL SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience (both verbally and written) with both technical and non-technical colleagues / users. ROLE: Consulting processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting conducting and after care related to TLM activities. Support with the documentation of infrastructure components documentation with focus on TLM. Supporting the development of technical recommendation with respect to
rience with VIP and End-user support
process IT Operations (IT.03 Monitor and Operate IT Product) Controls the overall release and change management responsibility. Controls the implementation of technical lifecycle management measures as well as the identified operational quality for the assigned applications. Supports the product owner with operational issues. Prioritizes scope of operations of the applications to the product owner for the assigned applications. Prioritizes operational scopes for in the product backlog for the assigned applications. Supports the AWM Processes "Deliver
technology and make an impact? We're seeking a dynamic Technical Specialist who thrives on solving complex challenges Experience with VIP and End-user support Experience with technical documentation and standard operating maintenance topics Interact with an international product team, external providers, vendors and customers
control of the responsible SAP Systems
Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS SAP Analysis for Office is beneficial. coordination of the technical implementation as well as the definition and execution of technical test cases. requirements with the business departments. Your technical background should enable you to understand the complexity of the existing solutions in place and support them with a high degree of competence Important:
monitor and observe software reliability in the supported environment
monitor and observe software reliability in the supported environment Handing of incidents and changes in Development Life Cycle Managing projects / processes Support Product in an Agile approach by proactively managing organisational Agile Working Model Supports the Product owner to shape the Product roadmap Coordination between between development and support environments Assisting with the business cases Requirements management: Eliciting