to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately call report). Close 100% of customer queries (telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and close within 30 minutes of receiving General Provide general customer support, either telephonic or at the front desk. Always comply with PPE
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engagement and lead management of clients digitally, telephonically and on the CRM Ensure a competitive culture Superior client engagement digitally over the phone (telephone etiquette) and face to face measured by call recordings
engagement and lead management of clients digitally, telephonically and on the CRM Ensure a competitive culture Superior client engagement digitally over the phone (telephone etiquette) and face to face measured by call recordings
Laptop and mouse Open office set up Rotating telephone Telephone application Qualification Requirements Grade
Laptop and mouse Open office set up Rotating telephone Telephone application Qualification Requirements Grade
Operate the company's receiving and transferring telephone calls, announcing callers, taking brief messages that the answer message is appropriate. Report telephone equipment and line faults to the ICT. Train all all new staff in the operation of the telephone system, as part of the New Staff Induction process and update on a regular basis the staff contact and telephone extension lists. Accurately receive and disseminate
Operate the company's receiving and transferring telephone calls, announcing callers, taking brief messages that the answer message is appropriate. Report telephone equipment and line faults to the ICT. Train all all new staff in the operation of the telephone system, as part of the New Staff Induction process and update on a regular basis the staff contact and telephone extension lists. Accurately receive and disseminate
Inquisitive Gift wrapper Friendly and helpful Telephone skills: Good phone Etiquette Customer Enquiries I.T Related problems with I.T team Skynamo, Telephone problems and record keeping of visits to office
Inquisitive Gift wrapper Friendly and helpful Telephone skills: Good phone Etiquette Customer Enquiries I.T Related problems with I.T team Skynamo, Telephone problems and record keeping of visits to office