Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Day-to-Day Responsibilities:
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Operations Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar daily operational functions of the collection call centres of the company and collaborate closely with other
ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership skills must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would really Apply here https://www.datafin.com/job/isp-call-centre-manager-jhb/ OR e-mail a Word copy of your CV to chantelledatafin the reference number of the job. ISP, Call, Centre, Manager, JHB, Negotiable
A leading Audit firm in Houghton, Johannesburg North is seeking 6 x SAICA clerks to join their team in February 2025.
Requirements:
Reference: CAW005867-LH-1 SAICA Trainee - Houghton - Johannesburg A leading Audit firm in Houghton, Johannesburg
great amount of support through guidance from management and webinars to help you complete your articles
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Job Summary:The Service Manager is responsible for overseeing and managing the service department within
adherence to OEM standards. The role includes managing warranty, parts, aftersales, and technical departments
exceptional service experiences.
Key Responsibilities:
for a Service Manager. The Service Manager is directly responsible for overseeing the entire service division you are a proactive and results-orientated Service Manager with a passion for technical solutions and