and digital solutions, offering comprehensive services across diverse industries. Operating worldwide their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions leading new business pursuits to develop customised solutions. The Senior Transitions Manager will take the lead when opportunities translate into new business. Essential Functions: Execute transition of processes feasibility; Interact extensively with business users, senior management, and IT personnel; Lead client engagements
• This is a business and client facing role that ensures a seamless IT Service Management, helping business value for business and their clients through IT intervention. We also do relationship management with business Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) • This is a business and client facing role that ensures a seamless IT Service Management, helping business value for business and their clients through IT intervention. We also do relationship management with business
Sponsor, a definition of the project. The Project Manager ensures that the project is delivered on time, ensures the project is effectively resourced and manages relationships with a wide range of stakeholders simultaneously. Project Scoping Interrogate the business requirements/brief and objectives/benefits for agree parameters that define the technical and business scope of the project. With the required background project initiation document (PID) Rigorously manage the project to the agreed scope, ensuring that
comprehensive understanding of the company's products, services, and solutions
Stay informed about industry
your technical knowledge and sales skills through training and self-study
Skills &
Are you passionate about analyzing business needs and translating them into actionable requirements requirements? We're looking for a skilled Business Analyst to join our team. In this role their structure, functions, and products and/or services.
Location: City of Cape Town, Cape Town, Bell acceptance testing, JAD sessions, Project Management, Change Management
Company Branding: vacancy exists in the Technology department for a Business Analyst.
Education Institutes.
They are looking for a Business Analyst and team Lead for their Student Information
qualification;
2. Formal training in requirements analysis;
3. 5+ years of Business Analysis experience
things done and makes an impact
3. You can self-manage and enjoy figuring out things
4. Experience
Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests and resolution. Incident Management: Follow established incident management processes to ensure timely incidents based on their severity and impact on business operations. Provide timely updates to users regarding
(Northern Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / operational on End User Devices as per the Requests from Business Ensure that all software is working correctly Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements support diagnosis and support for output device services Contribute to the end user knowledge base Escalating