closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
Requirements: Making good progress with actuarial exams At least 3 years of insurance experience Knowledge
Requirements: Making good progress with actuarial exams At least 3 years of insurance experience Knowledge
improvement
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile
to manage code releases and work on issues and tickets.
Reporting and Doc
applying SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and