agreed standards and objectives Provide appropriate staff development, coaching and mentoring and retain skilled Position Specific Outputs -Implement practical solutions that use the specialist and departmental systems specialisation - Identify problems and develop and propose solutions to present to appropriate leader or stakeholders Resilience in managing difficult interactions (customer, staff etc) Proven exceptional attention to details. Competency
area Identify problems and develop and propose solutions to present to appropriate leader or stakeholders Facilitate as the subject matter expert for this solution capability and product owner to ensure product communication and collaboration. Manage and Maintain Solution Capability Portfolio Systems: Interpret and analyse analyse any system requirements in support of the solution capability strategy. Facilitate and assist with areas of improvement and solving for sustainable solutions through root cause analysis. Leadership: Provide
information where required -Implement practical solutions that use the specialist and departmental systems specialisation -Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
information where required -Implement practical solutions that use the specialist and departmental systems specialisation -Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
Continuous improvement - Implement practical solutions that use the specialist and departmental systems specialisation - Identify problems, develop and propose solutions to present to appropriate leader or stakeholders
agreed standards and objectives Provide appropriate staff development, coaching and mentoring and retain skilled
Continuous improvement - Implement practical solutions that use the specialist and departmental systems specialisation - Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
Continuous improvement - Implement practical solutions that use the specialist and departmental systems specialisation - Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
provide the caller with clear information and solutions. ▪ Accessing a situation – first call resolution
provide the caller with clear information and solutions. ▪ Accessing a situation – first call resolution