Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
include physical lab and other defined locations, time studies, measurements, and data analyses. The position related to functional/business processes/operations as part of system change. Execute the changes needed as “missing” master data and correct issues in real-time. Exposure to and if required, technician lab support reporting of test cases in the applicable environment as part of the system migration. Participate in the creation Strong work ethic. Good communicator. Effective time management. Accountable. Flexible, enthusiastic
support and liaise with system vendors to ensure timely resolution of escalated technical issues.
attention to detail Excellent organisational and time management skills Honest and reliable Discretion
support and liaise with system vendors to ensure timely resolution of escalated technical issues. Experience
support and liaise with system vendors to ensure timely resolution of escalated technical issues. Experience
blame game. Courage Embrace new ideas and first-time endeavors. Learn and grow from mistakes and failures Performance Indicators (KPI) may change from time to time and will be adjusted and communicated
opportunity for an intermediate developer to form part of a vibrant development team. The team is responsible