in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
- Matric
- Experience in customer service, sales support, sales admin or related
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in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
Duties:
Service advisor
Vacancy for a Vehicle Service advisor with a vehicle dealership vehicles, ensuring customer satisfaction of vehicles serviced
Requirements:
and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
environment that emphasizes excellent customer service and a proactive approach. Member Experience: Ensure enhance members' satisfaction. Staff Scheduling and Training: Develop staff schedules to ensure adequate coverage Provide comprehensive training to welcome desk staff, covering procedures, customer service protocols, and emergency with a focus on team development and customer service excellence. Must have strong computer skills across and must carry a deep understanding of customer service standards. Matric and a post graduate degree or
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
Customer Service Ambassador to be the face of our company and promote our products and services in our our Randburg store. Post about our products/services online (e.g. social media and forums) Create, share customers Thoroughly understand our products and services to inform potential customers Use word-of-mouth