high standard. Address and respond to customer complaints immediately – Follow up within 24 hours. Assist
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
effectively. Customer Service: Handling customer complaints and queries professionally and efficiently. Reporting: ongoing coaching and feedback Resolve customer complaints and inquiries in a timely and efficient manner
candidate will be responsible for dealing with client complaints and queries, maintaining customer files with documents. All customer correspondence including complaints and queries. Incident reports. Investigations
visit reports on Salesforce. Handling of customer complaints and resolving conflict. Skills & Attributes:
documentation and minutes of meetings Addressing complaints and resolving problems Ability to read, analyse
calls from customers, dealing with queries and complaints. Reading and responding to emails and uploading
Expedite the resolution of customer problems and complaints to maximise satisfaction. Achieve agreed upon
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)