First Call Jobs in South Africa
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Mcse Engineer Midrand
Datacentrix
Midrand
Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
share this job on whatsappSassa - Customer Service Agents (dl)
Randburg
Negotiable
Help Desk Administrator Germiston
Avocet Scales And Labels LtdGermiston
and upgrade. 6) Drafting Quotations 7) Offer first call resolution to client. 8) Remote Diagnostic, Remote
Call Centre Manager - (must Have Technical And Isp Experience)
Johannesburg
R60 000 pm CTC Monthly metrics such as reducing call volumes, improving first call resolution rates, minimising Average Wait Time performance indicators such as call volume reduction, first call resolution, Average Wait Time (AWT), Customer
Service Desk Engineer
Cape Town City Centre
Engineer is the first point of contact for clients and vendors, accountable for taking calls, chat
requests
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
Onsite Engineer
Cape Town City Centre
respond to tickets efficiently.
Client Services Team Leader Cape Town NEW
Ntice Sourcing SolutionsCape Town Region
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity
Client Services Team Leader Market Related NEW
Ntice Sourcing SolutionsCape Town Region
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity
Client Administrator Cape Town - Cape Flats (maccassar - Landsdowne)
Masa Outsourcing LtdSouth Africa
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high
X3 Service Desk Agents I
Sandton
Negotiable experience
Qualifications
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