As a Real-Time Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,
notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.
Floor manageme
OPERATIONS TEAM LEADER
Responsibilities:
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients. Duties & Responsibilities Build the bond between our br
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies to improve team productivity and overall performance through incentives Conduct regular team meetings to communicate goals, targets, and updates, fostering a p
Responsibilities:
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirements:
Customer Service Agents
Based in BryanstonÂ
Shifts between 07:00 am- 19:00 pm
Working from Monday to Sunday includ
? General Sales & Marketing Duties
? General Customer Service Duties
Specific Duties Include:
? Build and maintain sound relationships with customers, suppliers, vendors, and business partners.
? Grow current business with existing customers.
? Obtain and develop
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be reso