R1 518 322 PER ANNUM ● REF NO: CS 62/24 ● CIVIC CENTRE, CAPE TOWN Requirements: A Bachelor's degree/ Bachelor field and industry trends Contribute to ERP Support Centre management by ensuring that the ERP Digital Services the use of your personal information provided as part of your application and/or Recruitment process for
within Company's control. Responsible for the timely and effective response to IT user queries and problems CA and SRS system
requests within Company's control. Responsible for the timely and effective response to IT user queries and problems on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Good people management skill Problem solving skill Time management - prioritizing important issues Be able Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony.
requests within SGT's control). Responsible for the timely and effective response to IT user queries and problems on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Good people management skill Problem solving skill Time management - prioritizing important issues Be able Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal
field work might be required to assist with support calls.
customer service, the engineer answers incoming calls, tracks all information on the Remedy system along expertise to resolve the customer's request in a timely fashion. The engineer provides desktop support accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers. Identify trends by monitoring and analysing incoming calls, problems and support Use the required dashboards forthcoming attractions. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target
Middle East and South Africa. We focus on full-time contracts (remote or onsite), typically between take part in live events, and find project collaborators. Who are we looking for? We are calling out all
overall scope of the project, and are completed on time. Required skills and experience BSc or BCom (Information with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master)
I&O team End-User Support for business IT contact centre for business Support Business with Telephony, infrastructure maintaining effective relationships with stakeholders as part of the I&O team Deliver successful end user Updating/Maintaining of the asset register for all IT hardware as part of the team Accountable to I&O Operations Specialist
problems. It's important at this point to note that we call you “Software Engineers” and not “Developers”, “Programmers” help us Engineer a solution. You are part of the solution. Part of our world-class team. You'll engage interpersonal skills Able to work independently as well as part of a team Dynamic self-starter: highly motivated Hard working and keen to take on new challenges as part of the team that does so every day Candidates must