managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating general administrative support to the department (Spares & Site Services). Monitoring and reporting on key & site services and enhance client satisfaction. Work closely with other departments, such as sales engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering management skills to supervise and train aftersales service teams. Knowledge of industry-specific regulations
External: Suppliers, Customers
Dimensions: (staff, financial)
No presentations and confirm and update menu and service costs for customer.
effectiveness Review data to determine material and labour requirements Consult with suppliers Manage and
effectiveness Review data to determine material and labour requirements Consult with suppliers Manage and
technologies.
ensure the effective management of the sales department as well as the growth of the sales portfolio RESPONSIBILITIES: • Sales revenue growth (new customers & markets) according to business targets. planning. • Manage current sales portfolio (existing customer base). • Accurate sales forecasting and the delivery business as well as growth plans for new and current customers. • Sign off on weekly sales call plans. • Sales forecast reports, open quote reports, lost customers or customers under threat, etc. need to be submitted
and designs, driving revenue growth, enhancing customer acquisition, increasing profitability, and managing Support: Provide ongoing support to existing customers for technical inquiries, product selection, and Collaborate with Technical and Customer Field Support departments to resolve customer issues efficiently. Market Market Intelligence: Collect and analyze data on customer preferences and competitor activity. CRM Management: accessibility. Order Management: Coordinate with Customer Service to streamline order processing and delivery
and designs, driving revenue growth, enhancing customer acquisition, increasing profitability, and managing Support: Provide ongoing support to existing customers for technical inquiries, product selection, and Collaborate with Technical and Customer Field Support departments to resolve customer issues efficiently. Market Market Intelligence: Collect and analyze data on customer preferences and competitor activity. CRM Management: accessibility. Order Management: Coordinate with Customer Service to streamline order processing and delivery
processes, ensure database integrity, and develop custom data models. Key Responsibilities: Data Analysis emerging database technologies. Custom Data Models : Develop custom data models to apply to data sets Communication : Liaise efficiently with all departments to enhance operations and tackle challenges with Active Directory Domain Services (Azure AD DS). Experience in Financial Services is beneficial. Be part
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written experience 8 years of experience within a technology department 5 years of management experience leading a team