Agreements
* Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
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Service Level Agreements Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean
free of errors or bugs. Manage calls logged with Helpdesk Provide hands-on system administration support to the SAGE X3 system. Manage calls logged with Helpdesk Ensure that calls are closed within the SLA times
Office printers/scanners Maintain a support helpdesk Helpdesk availability 24/7/365 Support analysis and
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) Only candidates with
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
teachable attitude and excellent teamwork. Reports To: HelpDesk Manager & Line Manager The key responsibilities
Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator