role only. Requirements: Minimum Qualifications: CCNA ITIL Other Requirements Must be willing to work Customer Centricity and utulie empathy in all communications. All emails to be written in appropriate business business Ensure “active” listening at all times when dealing with Customers. Incident Logging Capture detailed Adhere to Standard Operating Procedures Follow up on all assigned tickets and ensure Customers are updated of networks in the telecommunications industry (Cisco WANs / LAN) Knowledge of customer service principles
leading international telecommunications company. CCNA and ITIL Foundation certifications (not expired) of networks in the telecommunications industry (Cisco WANs / LAN) Knowledge of customer service principles Resilience Minimum Qualifications: Degree in IT CCNA and ITIL Foundation certifications are essential shooting 20% Teamwork 10% We would like to thank all applicants in advance for submitting their CVs. Should
multiple regions. ▪ Serve as the escalation point for all network-related issues, providing timely resolution Software or Computer Science IP certifications: CCNA and/or JNCIA o r better ( CCIE, JNCIS-ENT/SP) 4 3rd party contractor support Well Conversant with all Telecom Service Provider Operational functions and and Processes Experience working with Juniper, Cisco, Huawei hardware Proficiency in routing protocols
of networks in the telecommunications industry (Cisco WANs / LAN) Knowledge of customer service principles Resilience Proactivity Resilience Minimum Qualifications: CCNA ITIL Minimum Experience: N/A Other Requirements: Customer Centricity and utilize empathy in all communications. All emails to be written in appropriate business business language Ensure “active” listening at all times when dealing with Customers Incident Logging Capture Adhere to Standard Operating Procedures Follow up on all assigned tickets and ensure Customers are updated
leading international telecommunications company. CCNA (valid) certification and a minimum of 3 years' multi-task, fast learner Minimum Qualifications: CCNA (valid) certification is a minimum requirement. Administration 10% Reporting 20% We would like to thank all applicants in advance for submitting their CVs. Should
as required by customers as well as management of all installed site infrastructure and liaison with the Successfully execute all 1st and 2nd line support tasks Be the single point of contact for all projects running relationship with customer teams Ensure logging of all support requests within a ticketing system (either Proactively ensure a high level of availability for all supported services Participate in the company standby (On-prem or Azure) Microsoft Client Operating Systems Cisco or equivalent Networking ITIL Advantageous: Professional
multi-task, fast learner Minimum Qualification: CCNA (valid) certification is a minimum requirement. planning - Adequate staff on shift at all time and within budget Address all unauthorised leave and late coming/ Administrators. - Facilitate on the job coaching. All staff are certified as per Role Profile Monthly and Communicate company information accurately. Address all NOC staff daily queries and provide escalation level Disciplinary Policy deadlines - Consult with HR i.r.o all disciplinary action, where required Ensure adherence
multi-task, fast learner Minimum Qualification: CCNA (valid) certification is a minimum requirement. planning - Adequate staff on shift at all time and within budget Address all unauthorised leave and late coming/ Administrators. - Facilitate on the job coaching. All staff are certified as per Role Profile Monthly and Communicate company information accurately. Address all NOC staff daily queries and provide escalation level Disciplinary Policy deadlines - Consult with HR i.r.o all disciplinary action, where required Ensure adherence
similar) Networking / Wireless config/troubleshooting (CCNA or similar) Project management certification or
new contract (CRM)