Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced
with existing and/or potential clients who could benefit from our services within Testing, Inspection and and Certification. The call centre agent will support the business developer by securing appointments appointments with the clients through various channels of communication. Communication Be polite and never speak to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks
with existing and/or potential clients who could benefit from our services within Testing, Inspection and and Certification. The call centre agent will support the business developer by securing appointments appointments with the clients through various channels of communication. Communication Be polite and never speak to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
A financial services company is currently scouting for enthusiastic individuals to join our team. We Contributing to and driving sales by effectively calling clients Responsible for processing all correct information costumer service skills Be able to communicate with a wide range of clients The post Call Centre Agent appeared
output measures required to achieve and exceed the client and internal collections targets. QUALIFICATION experience in a large call centre at a debt collection company or financial services. • 5 years proven experience experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections daily operational functions of the collection call centres of the company and collaborate closely with Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile
Our client offers a guaranteed salary package, attendance bonus, excellent commission and incentives Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – Inbound solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Dispatching technician/driver according to the client’s location or regions. Requirements Completion of
candidate will conduct outbound sales calls, present products and services effectively, and meet sales targets must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South