Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other
ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership skills must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would really Apply here https://www.datafin.com/job/isp-call-centre-manager-jhb/ OR e-mail a Word copy of your CV to chantelledatafin the reference number of the job. ISP, Call, Centre, Manager, JHB, Negotiable
Duties:
appropriate action as required. To efficiently manage and control all operational activities of the store stock management, shrinkage, general housekeeping and administration. To successfully manage in-store employees through effective selection, leadership, management and on-going development in order to build capacity relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives Sound understanding and application of financial management principles Strong retail/FMCG background and
with the business strategy.
Planning and managing the integration activities between applications
and infrastructure.
Escalates impediments, manages risk, helps assure value delivery and helps drive
project and or programmes of which 2-3 years management.
Experience in Infrastructure and IT Application
balances Agile leadership and project/program management.
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Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Day-to-Day Responsibilities:
Testing, Inspection and Certification. The call centre agent will support the business developer by securing converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Business values Ethical behaviour Relationship management Patience Problem solving and flexibility Listening Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
Testing, Inspection and Certification. The call centre agent will support the business developer by securing converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Business values Ethical behaviour Relationship management Patience Problem solving and flexibility Listening Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
to work with little supervision
EDUCATION, QUALIFICATIONS